Returns & Refunds
IF THERE’S SOMETHING WRONG WITH YOUR ORDER, PLEASE LET US KNOW VIA EMAIL OR OUR SOCIAL MEDIA.
Please contact us first before returning any products.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You should consider using a trackable shipping service or purchasing shipping insurance.
PLEASE NOTE: Our return policy doesn’t cover products ordered in the wrong size. Because of that, we won’t be able to issue you a refund wrong size order.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue with the products or anything else on the order, please contact us at hello@neuro-divergent.co.uk or via our social media.
The return address is set on the packing slip you’ll receive with your order. When we receive a returned shipment, an email notification will be sent to you.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address from you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself. Unclaimed returns get donated to charity after 4 weeks.
EXCHANGES:
Please contact us first before returning any products for exchange.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@neuro-divergent.co.uk
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods that were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore we reserve rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, please read our FAQs.
