Delivery & FAQ
DELIVERY & SHIPPING
All orders are subject to our 3 to 7-working day printing turnaround time before being shipped.
Once your order is dispatched you’ll receive a confirmation e-mail with a tracking number.
IMPORTANT, PLEASE READ: If you do not receive the order confirmation email within a few minutes, please check your Spam email folder just in case the order confirmation email got delivered there instead of your inbox. If so, select the confirmation message and mark it Not Spam, which should allow future messages to get through. Thank you.
The shipping time depends on your location but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
We send all items by recorded (tracked) delivery service. Once your order is shipped you’ll receive an e-mail with a tracking number.
PLEASE NOTE: Orders of more than one item may ship on different dates and from different locations, depending on stock availability.
WHERE WILL MY ORDER SHIP FROM?
We work with an on-demand order fulfilment company with facilities worldwide!
WILL I BE CHARGED CUSTOMS FOR MY ORDER?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON’T HAVE IT. WHAT SHOULD I DO?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at hello@neuro-divergent.co.uk with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
WHERE CAN I FIND YOUR SIZING GUIDE?
Every product has its own size chart, which is attached directly in the product description or in the pop-up window above the “ADD TO BASKET” button.
PLEASE NOTE: Our return policy doesn’t cover products ordered in the wrong size. Because of that, we won’t be able to issue you a refund wrong size order. Thank you for understanding.
HOW ARE YOUR PRODUCTS MADE?
We work with a print-on-demand company. We have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
HOW DO I TRACK MY ORDER?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@neuro-divergent.co.uk
I RECEIVED A WRONG/DAMAGED PRODUCT, WHAT SHOULD I DO?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@neuro-divergent.co.uk within 4 weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
RETURNS
WHAT’S YOUR RETURN POLICY?
If there’s something wrong with your order, please let us know by contacting us at hello@neuro-divergent.co.uk.
DO YOU OFFER REFUNDS?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at hello@neuro-divergent.co.uk with photos of wrong/damaged items and we’ll sort that out for you.
CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE/COLOUR?
Before you place your order and if you’re unsure which size would fit better, check out our sizing charts – we have one for every item listed on our store, in the product description section or in a link SIZE GUIDE right above the “Add to basket” button! Please contact us first before returning any products for exchange.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@neuro-divergent.co.uk within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
